Information & Support
Patient Care
Your health and peace of mind matter to us at Galleria Medical Pharmacy. Below, we’ve put together some useful details about how we manage concerns, handle shipping, and support you with answers to all of your questions.
When Things Go Wrong
Incident Reports
Your experience matters to us, and if there’s ever an issue with your
medication, delivery, or service, we’re ready to step in and help. Just reach
out to our support team, and we’ll work quickly to sort things out!
Frequently Asked Questions
What states is Galleria Medical Pharmacy licensed to ship to?
We proudly serve patients in the following states: AZ, FL, GA, LA, MS, NY
Do you accept HSA/FSA/Care Credit?
Yes, we accept HSA, FSA, and Care Credit for eligible purchases. These forms of payment often only cover the cost of medications, not shipping fees.
How are medications delivered?
Refrigerated items are shipped overnight in temperature-controlled packaging for an additional fee.
Non-refrigerated items items can be shipped via next day delivery for an additional fee or through USPS at no additional cost.
How can my provider send prescriptions to Galleria Medical Pharmacy?
Your provider can send prescriptions electronically, through fax or over the phone.
Can I return my medication after I have received it?
For safety reasons, we’re not able to accept returns on medications once they’ve been received. But if you run into any issues, don’t worry—just reach out to us, and we’ll do our best to make it right!
We’re here to help
Need Assistance?
Have questions or need support? Our team is ready to help—just get in touch, and we’ll make sure you get the personalized care you need.
If there’s anything you need or you’re looking for more information, don’t hesitate to reach out. We’re here to provide the support and guidance you deserve.